Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and Axava LLC (“Axava,” “we”) governing your use of Klosed (the “Service”).

1. Acceptance

By creating a Klosed account or accessing the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Klosed.

2. Eligibility

You must be at least 16 years old and able to form a binding contract in your jurisdiction. If you use Klosed on behalf of an organization you represent that you have authority to bind that organization to these Terms.

3. Accounts

You are responsible for everything that happens under your account. Keep your credentials secure. Notify us immediately if you suspect unauthorized access. We may refuse, suspend, or terminate accounts at our discretion.

4. Acceptable use

You agree not to:

• Use Klosed for unlawful purposes
• Reverse engineer, copy, or resell the Service
• Probe, scan, or test the Service's security without written permission
• Submit malicious content or content that violates someone else's rights
• Use automated systems to bombard the Service beyond normal use
• Misrepresent your identity, your team affiliation, or the source of any content

We may suspend or terminate accounts that violate these rules.

5. Subscriptions and billing

Klosed operates on monthly subscriptions billed via Stripe. By subscribing you authorize recurring charges to your payment method. You may cancel any time from settings. Your access continues through the end of the current billing period.

Pricing may change. Material changes will be announced via email or in-product notice with reasonable advance notice. Continued use after the effective date constitutes acceptance.

6. Voice recordings and AI training

Klosed records your practice calls and uses them for scoring and coaching. We do not use your recordings, transcripts, or coaching history to train third-party AI models. Aggregate, de-identified product metrics may be used to improve Klosed itself.

7. Intellectual property

Klosed (including the software, AI prospects, scoring rubrics, building blocks, and branding) is owned by Axava LLC and its licensors. You receive a non-exclusive, non-transferable, revocable license to use the Service while your subscription is active.

You retain ownership of your content (recordings, transcripts, notes) and grant us a worldwide, royalty-free license to host, store, and process it as needed to provide the Service.

8. Termination

You can cancel any time. We may terminate or suspend your access for violations of these Terms or for non-payment. After termination, we delete your data per the Privacy Policy.

9. Disclaimer

Klosed is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that AI scoring will be accurate, useful, or appropriate for any specific situation. Do not rely on Klosed as the sole basis for any business decision.

10. Limitation of liability

To the maximum extent permitted by law, Axava's total liability arising out of or relating to these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

11. Indemnification

You agree to indemnify and hold harmless Axava and its officers, directors, and employees from any claim arising from your use of the Service, your content, or your violation of these Terms.

12. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be resolved exclusively in the state or federal courts located in Ohio, and you consent to personal jurisdiction there.

13. Changes

We may update these Terms. The “Last updated” date above will reflect changes. Material changes will be announced via email or in-product notice. Continued use after the effective date constitutes acceptance.

14. Contact

spencer@axava.ai. Axava LLC, Ohio, United States.